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Service Enquiry
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Please try to locate an answer to your question in the below FAQ.

How to check the expiry date of a subscription
How to locate a dealer
How to register
How to register your Code Number
How to register for expiry date SMS Notification

I have mistakenly over-scratched my voucher. How can My TV help?
Smart Card activation problem
Methods of Payment

 

If you were unable to find the requested information, complete and send the following details using the form provided below


Country*
State*
City*
Contact Details  
Name*
Telephone*
Email*
Receiver Model Number
Smart Card Number
Enquiry*
 
 

How to check the expiry date of a subscription
To check the expiry date of your current My TV subscription:
1- Press the MENU button on the remote control handset of your STRONG receiver
2- Select the CA option
3- Select the CONAX option
4- Select the EVENT STATUS option
The expiry date will be displayed on the top line below 'EVENT STATUS'

How to locate a dealer
To locate the My TV dealer nearest to you, please visit
http://mytvafrica.tv/Countries.aspx?CountryID=36

How to register
http://www.mytvportal.net/mytvcardregister.aspx

How to register your Code Number
http://www.mytvportal.net/mytvcnregister.aspx

How to register for expiry date SMS Notification
To register your request for expiry date SMS notification
http://www.mytvportal.net/mytvsmsnotificationregister.aspx
 

I have mistakenly over-scratched my voucher. How can My TV help?
If you are able to identify at least 5 digits out of 15 along with their correct position, you will be able to retrieve your PIN number HERE.
Make sure to only indicate digits of which you are certain of both the value and position.
If you specify only 1 digit with a wrong value for the position where you specified it, then your request will be rejected, even if all the other ones are correct.

Smart Card activation problem
A valid activation request should get the related My TV Smart Card activated within 20 minutes, provided:
- the subscriber's receiving system is turned on, in good working condition, tuned in on a My TV channel and with the Smart Card correctly inserted in the receiver
- the Smart Card is in good working condition (a Smart Card displaying INVALID CARD is either incorrectly inserted or damaged)
- the lines of communication between the Nigeria servers and those at the broadcast facility in Germany are not down, for reasons beyond My TV's control
- the payment collection point (e.g. a bank teller) has not mistakenly entered incorrect or incomplete information that renders the request impossible to execute
- the lines of communication between the payment collection point (e.g. a bank) and My TV are not down, for reasons beyond My TV's control
To check the status of your activation, refer to the section How to check the expiry date of a subscription above
If you are unable to get your My TV Smart Card to work, please complete the form on http://www.mytvportal.net/ActProblem.aspx
Note: if you choose to complete the form above instead, you will still be asked by return mail to complete the form on http://www.mytvportal.net/ActProblem.aspx in order to get proper assistance.

 

Methods of Payment
- Recharge (Scratch) Card purchase from a My TV Dealer
- ePIN purchase from a My TV Dealer, deliverable via SMS or email
- FlashMeCash, at any First Inland Bank branch
- your eTranzact Card
- the CITISERVE handheld point of sales nearest to you
- the Interswitch payment system, through any branch of FBN, Fin Bank, Oceanic Bank, UBA, Union Bank and Unity Bank