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How to update your details?
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http://www.mytvportal.net/uu.aspx |
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How to pair your Receiver and Smart Card?
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http://www.mytvportal.net/pairing.aspx |
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Subsidized Receiver Upgrade/Swap campaign
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Kindly accept My TV’s apologies for having to re-suspend its Subsidized Receiver Upgrade/Swap campaign due to the unavailability of Upgrade/Swap Receivers.
Stocks having been depleted far earlier than anticipated, this new suspension is expected to last for at least 2 months.
The campaign will resume as soon as Upgrade/Swap Receivers become available in quantities sufficient to ensure prompt replacement of units used for Upgrade/Swaps.
In the meantime, My TV subscribers can go on qualifying for the Subsidized Receiver Upgrade/Swap
Thanking you in advance for your patience, understanding and continued patronage
Happy Viewing! |
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Methods of payment
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- Recharge (Scratch) Card purchase from a My TV Dealer
- ePIN purchase from a My TV Dealer, deliverable via SMS or email
- your eTranzact Card
- the CITISERVE handheld point of sales nearest to you
- the Interswitch payment system, through any branch of FBN, Fin Bank, Oceanic Bank, UBA, Union Bank and Unity Bank
- any of the Interswitch Quicktellers ATM network
- online at www.quickteller.com |
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BAD OR NO SIGNAL on your TV screen
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BAD OR NO SIGNAL on your TV screen means the receiver is getting an insufficient or no signal from the dish on the channel the receiver is tuned in
The possible causes are:
- a faulty receiver, not supplying power to the LNB
- a faulty LNB
- a dish that needs re-pointing (e.g. after a storm or due to human actions)
- a damaged cable or connector
all requiring intervention by a qualified installer
BAD OR NO SIGNAL on your TV screen means the receiver is getting an insufficient or no signal from the dish on the channel the receiver is tuned in
The possible causes are:
- a faulty receiver, not supplying power to the LNB
- a faulty LNB
- a dish that needs re-pointing (e.g. after a storm or due to human actions)
- a damaged cable or connector
all requiring intervention by a qualified installer
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NEW CHANNELS
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My TV currently has no spare satellite capacity for additional content.
That situation is expected to change as soon as the platform’s migration to MPEG-4 starts, some time around October 2011
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SPORTS EVENTS
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Considering the rights to such events/properties are neither available, nor accessible to My TV, it is currently not possible for My TV to either legally, or commercially carry them as part of its pay TV service |
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MUTV
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Manchester United TV, being the channel produced by the famous football club
All active subscriptions to My TV will have access to Manchester United TV which has now replaced My TV PROMO, the long running Free-To-Air promotional channel of My TV |
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MUVI TV
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- Muvi TV is a Zambian channel that is beyond our control and was never part of the My TV service
- Muvi TV is an encrypted channel, inaccessible to unauthorized receivers
- Viewers outside the Zambia cannot pay to subscribe to the channel, since rights for the carried content are for that country exclusively
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How to register?
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http://www.mytvportal.net/mytvcardregister.aspx
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EPL
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The sports action carried on My TV is that of the following channels:
- Manchester United TV
- Setanta Africa
- Eurosport News
Live EPL and UEFA action is presently not available on My TV |
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MBC2
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MBC2 is a channel intended for unencrypted (Free-To-Air) distribution in the Middle East and North Africa region. The rights for the content on that channel have not been cleared for sub-Sahara Africa. Carriage of that channel is neither licensed nor lawful.
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How to locate a dealer?
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To locate the My TV dealer nearest to you, please visit http://mytvafrica.tv/Countries.aspx?CountryID=36
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How to check the expiry date of a subscription?
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To check the expiry date of your current My TV subscription:
1- Press the MENU button on the remote control handset of your STRONG receiver
2- Select the CA option
3- Select the CONAX option
4- Select the EVENT STATUS option
The expiry date will be displayed on the top line below 'EVENT STATUS' |
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How to modify a PIN Number?
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Press menu=> go to “System Settings” => “Security Setting” => enter the old password then go to “Current Password” and enter the old password, then type the new password under “New Password” then type again the new password under “Verify Password”
Press “Exit” to exit menu
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How to scan your receiver?
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Dear My TV SUBSCRIBER,
It is highly recommended to make your receiver re-scan the My TV frequency regularly (we suggest monthly) while the My TV service is fast evolving (until August, 2013), and periodically after that, in order to maintain your channel list updated with the latest on offer
Simply:
1. Select any My TV channel
2. Press the Menu button on the remote control handset
3. Select Installation
4. Enter 0000 for PIN, or your earlier stored PIN
5. Select Auto Scan
6. Select 68.5E Intelsat 20 (previously known as Intelsat 7/10K) for Satellite, and 12.522GHz / H / 26657 for Frequency
7. Select On for Network Search and Press OK to Scan
8. Please wait till Search is completed
9. Press “EXIT” to Save
You may now enjoy the current channel line up with the correct names for the carried channels
Happy Viewing! |
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What local, or African content is carried by My TV?
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My TV carries Nigeria’s premium independent general entertainment channel for Africans, African Independent Television (AIT). Its mission is to share the African experience in Africa and globally. Content includes music, sports, news, movies, soaps and the prestigious, KAAKAKI, a 4- Hour talk programme presenting facts about Africa and Africans while reflecting World issues as they relate and impact on Africa.
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The My TV channels are not accessible.
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a- Make sure your Receiver is powered up, tuned to a My TV channel, and that the My TV Smart Card is correctly inserted in the Receiver
b- Check that your subscription has not lapsed/expired. Press the MENU button on the Receiver Remote Control handset, select CA in the menu list appearing on your television screen, select CONAX, finally select Event Status. You will be able to view the date on which your subscription expires or expired.
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Can my Strong receiver be used to receive other channels?
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Of course. It can receive any Free-To-Air (unencrypted) channel being broadcast in MPEG-2 or MPEG-4 formats over the satellite that your dish is pointing at. Your Strong receiver may also be used for other pay television services. Please consult your dealer as to what other pay television services will work with your Strong receiver |
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My Strong receiver has stopped working. What do I do?
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a- Make sure it is connected to the power supply. Check whether the Front Panel display is lighting up. If it is, check the Audio/Video or the RF connection to your television set. Make sure you have selected the correct Audio/Video input or the correct channel for your Receiver, on your television set. If that does not cure the problem, or if the receiver does not power up, you will need to refer the matter to the installer or dealer who set up or sold you the Receiver or Receiving system
b- Please note that Strong products carry a warranty against defects in workmanship for a period of twelve (12) months from date of purchase. Strong will repair faulty products free of charge within that period, at its Abuja Service Centre, provided the product has not been tampered with. Please note that power supply problems are excluded from warranty cover because of the unstable and frequently damaging nature of the power supplied by NEPA or generating sets
c- Outside the warranty period, Strong is prepared to repair faulty equipment, for a fair charge. A receiver that has been severely tampered with, or physically damaged, or misused may be beyond repair (i.e. repair costs will probably exceed replacement value)
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