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How to scan your receiver?
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DEAR MY TV SUBSCRIBER,
It is highly recommended to periodically re-scan your receiver, and get the updated list of My TV channels line up with their updated channel names. Simply:
1. Select any My TV channel
2. Press the Menu button on the remote control handset
3. Select Installation
4. Enter 0000 for PIN, or your previously programmed PIN.
5. Select Manual Scan
6. Select 68.5E Intelsat 7/10 K for satellite (Make sure 12.722GHz / H / 26657 is displayed for Frequency)
7. Select On for Network Search and Press OK to Scan
8. Please wait till Search is completed
9. Press “EXIT” to Save
You can now enjoy our new channel line up with their correct channel names.
Happy Viewing !
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What local, or African content is carried by My TV?
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My TV carries Nigeria’s premium independent general entertainment channel for Africans, African Independent Television (AIT). Its mission is to share the African experience in Africa and globally. Content includes music, sports, news, movies, soaps and the prestigious, KAAKAKI, a 4- Hour talk programme presenting facts about Africa and Africans while reflecting World issues as they relate and impact on Africa.
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The My TV channels are not accessible.
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a- Make sure your Receiver is powered up, tuned to a My TV channel, and that the My TV Smart Card is correctly inserted in the Receiver
b- Check that your subscription has not lapsed/expired. Press the MENU button on the Receiver Remote Control handset, select CA in the menu list appearing on your television screen, select CONAX, finally select Subscription Status. You will be able to view the date on which your subscription expires or expired.
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Can my Strong receiver be used to receive other channels?
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Of course. It can receive any Free-To-Air (unencrypted) channel being broadcast in MPEG-2 or MPEG-4 formats over the satellite that your dish is pointing at. Your Strong receiver may also be used for other pay television services. Please consult your dealer as to what other pay television services will work with your Strong receiver |
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My Strong receiver has stopped working. What do I do?
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a- Make sure it is connected to the power supply. Check whether the Front Panel display is lighting up. If it is, check the Audio/Video or the RF connection to your television set. Make sure you have selected the correct Audio/Video input or the correct channel for your Receiver, on your television set. If that does not cure the problem, or if the receiver does not power up, you will need to refer the matter to the installer or dealer who set up or sold you the Receiver or Receiving system
b- Please note that Strong products carry a warranty against defects in workmanship for a period of twelve (12) months from date of purchase. Strong will repair faulty products free of charge within that period, at its Abuja Service Centre, provided the product has not been tampered with. Please note that power supply problems are excluded from warranty cover because of the unstable and frequently damaging nature of the power supplied by NEPA or generating sets
c- Outside the warranty period, Strong is prepared to repair faulty equipment, for a fair charge. A receiver that has been severely tampered with, or physically damaged, or misused may be beyond repair (i.e. repair costs will probably exceed replacement value)
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